A smart, comprehensive guidebook steeped in the rough-and-tumble realities of business.

Driving to Perfection

ACHIEVING BUSINESS EXCELLENCE BY CREATING A VIBRANT CULTURE

Entrepreneur Fielkow urges fellow business leaders to harness the ultimate competitive weapon: company culture.

For Fielkow, building a company culture isn’t a touchy-feely exercise but a “hardcore business proposition.” A lawyer-turned–corporate executive, Fielkow bought the trucking firm Jetco Delivery in 2006 and set out to transform it into a world-class company. In his view, Jetco’s competitive advantage isn’t superior technology or having more trucks on the road. What sets Jetco apart is a culture based on well-defined values, employee empowerment and a commitment to excellence. “An excellent culture occurs when people and process are in harmony with the company’s vision and values,” he writes. Fielkow argues that too many leaders think culture is an undefinable entity or, worse, a waste of time. In fact, he says, culture is a “strategic choice” that yields a measurable return on investment. To make his case, Fielkow shares his successes and failures in establishing Jetco’s culture, cleverly summarized by the mantra “Driving to Perfection.” Written in a succinct, amiable style, the book is a treasure trove of ideas on how to build a culture without spending a lot of money. Far from the superficial notions of culture often found in company brochures, Fielkow advances a sophisticated view of culture that permeates every aspect of business, from employee compensation to mergers and acquisitions. He spotlights a broad range of topics—leadership, communication, hiring, teamwork, accountability, etc.—and challenges many conventional business practices. For example, Jetco chooses to focus on its employees rather than blindly following a “customer-first at any price” policy. Jetco’s culture ensures workers are well-trained and empowered to take care of customers, which keeps them coming back with repeat business. Fielkow makes clear his distaste for lengthy employee handbooks, so he keeps his chapters brief and equipped with easy-to-skim lists. While culture-building may be inexpensive, Fielkow doesn’t promise quick fixes. Developing a vibrant culture demands effort, and once achieved, it must be relentlessly guarded against complacency.

A smart, comprehensive guidebook steeped in the rough-and-tumble realities of business.

Pub Date: Jan. 7, 2014

ISBN: 978-1626525078

Page Count: 252

Publisher: Two Harbors Press

Review Posted Online: Jan. 10, 2014

Kirkus Reviews Issue: Feb. 1, 2014

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Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...

THINKING, FAST AND SLOW

A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.

The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.

Pub Date: Nov. 1, 2011

ISBN: 978-0-374-27563-1

Page Count: 512

Publisher: Farrar, Straus and Giroux

Review Posted Online: Sept. 4, 2011

Kirkus Reviews Issue: Sept. 15, 2011

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Smart, engaging sportswriting—good reading for organization builders as well as Pats fans.

THE DYNASTY

Action-packed tale of the building of the New England Patriots over the course of seven decades.

Prolific writer Benedict has long blended two interests—sports and business—and the Patriots are emblematic of both. Founded in 1959 as the Boston Patriots, the team built a strategic home field between that city and Providence. When original owner Billy Sullivan sold the flailing team in 1988, it was $126 million in the hole, a condition so dire that “Sullivan had to beg the NFL to release emergency funds so he could pay his players.” Victor Kiam, the razor magnate, bought the long since renamed New England Patriots, but rival Robert Kraft bought first the parking lots and then the stadium—and “it rankled Kiam that he bore all the risk as the owner of the team but virtually all of the revenue that the team generated went to Kraft.” Check and mate. Kraft finally took over the team in 1994. Kraft inherited coach Bill Parcells, who in turn brought in star quarterback Drew Bledsoe, “the Patriots’ most prized player.” However, as the book’s nimbly constructed opening recounts, in 2001, Bledsoe got smeared in a hit “so violent that players along the Patriots sideline compared the sound of the collision to a car crash.” After that, it was backup Tom Brady’s team. Gridiron nerds will debate whether Brady is the greatest QB and Bill Belichick the greatest coach the game has ever known, but certainly they’ve had their share of controversy. The infamous “Deflategate” incident of 2015 takes up plenty of space in the late pages of the narrative, and depending on how you read between the lines, Brady was either an accomplice or an unwitting beneficiary. Still, as the author writes, by that point Brady “had started in 223 straight regular-season games,” an enviable record on a team that itself has racked up impressive stats.

Smart, engaging sportswriting—good reading for organization builders as well as Pats fans.

Pub Date: Sept. 1, 2020

ISBN: 978-1-982134-10-5

Page Count: 592

Publisher: Avid Reader Press

Review Posted Online: Aug. 26, 2020

Kirkus Reviews Issue: Sept. 15, 2020

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