A treasure trove of empathetic professional wisdom.


Sales and finance industry veteran Baldry offers a business guide that stresses the importance of personal communication.

The world of business is changing fast. Email and text messages have replaced formal letters, and social media messages are the new “cold call.” There’s always the risk that meaningful connection can be lost in the static of the digital age. However, Baldry argues that such a trend can—and should—be reversed. However, this book is more than an etiquette manual, as it offers practical advice for improving communications in sales, other aspects of business, and people’s personal lives. Using the acronym “F.A.C.E.”—which stands for “Focus,” “Attitude,” “Control,” and “Empathy”—Baldry provides accessible advice that will benefit professionals in a range of fields. The book includes relevant guidance on such topics as keeping a positive mindset, keeping in regular contact with clients and prospects, honing presentation skills, and respecting pandemic protocols. Throughout, it stresses the vital importance of empathy; its focus on active listening and service above self may help aspiring business leaders bring additional meaning to their work. Baldry writes of his own experiences in a light, accessible tone, and readers will laugh out loud at many of the author’s anecdotes, but that doesn’t mean his work isn’t serious. He effectively notes that technology, for all of its unifying power, can also erect barriers and lead to superficial communication, and with this in mind, his admonition to understand a client’s hopes and dreams feels more pertinent than ever. It’s very possible that those who follow Baldry’s advice may not only reshape their professional lives, but also their company’s culture.

A treasure trove of empathetic professional wisdom.

Pub Date: Oct. 19, 2021

ISBN: 978-1-08-791570-8

Page Count: 262

Publisher: Epbcomms

Review Posted Online: Oct. 15, 2021

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A satisfyingly heartfelt tribute to a thoroughly remarkable man.


Investigative reporter Franklin recounts the life of the free-spirited millionaire entrepreneur who used his fabulous wealth in the fight to save nature.

One constant in the epic life of North Face founder Doug Tompkins (1943-2015) was his enduring love of the outdoors. The son of a successful antiques dealer, he grew up in the countryside of Millbrook, New York (Timothy Leary was a neighbor), where he cultivated his love of the natural world. His contrarian ways eventually led to his expulsion from high school just weeks before graduation. Tompkins headed West, where he baled hay in Montana, raced Olympic skiers in the Rockies, and took up rock climbing in California. He also “hitchhiked by airplane throughout South America.” Tompkins ended up in San Francisco, where, by the mid-1960s, the skiing and climbing supplies business he started with the help of Patagonia founder Yvon Chouinard suddenly began to boom. He was a charismatic businessman, and every one of his ventures after that—from his wife’s Plain Jane dress company to his own Esprit clothing brand—was successful. But his Midas touch never changed his passion for travel and adventure—e.g., flying his Cessna, sometimes with his family, but often, to the detriment of his marriage, solo. In the early 1990s, Tompkins bought property in southern Chile and fell in love with its pristine beauty. His outrage over the resource extraction–based nature of the Chilean government’s policies fueled his desire to protect the land. In the years that followed, he became an outspoken, sometimes reviled conservationist dedicated to using his fortune to transform thousands of acres of Patagonia into national parks. The great strengths of this timely, well-researched book lie not just in the author’s detailed characterization of Tompkins’ complex personality, but also in the celebration of his singularly dynamic crusade to save the environment.

A satisfyingly heartfelt tribute to a thoroughly remarkable man.

Pub Date: Aug. 10, 2021

ISBN: 978-0-06-296412-0

Page Count: 336

Publisher: HarperOne

Review Posted Online: June 16, 2021

Kirkus Reviews Issue: July 1, 2021

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More uncommonly sensible investment guidance from a master of the game. Drawing on his experience at Fidelity's Magellan Fund, a high- profile vehicle he quit at age 46 in 1990 after a spectacularly successful 13-year tenure as managing director, Lynch (One Up on Wall Street, 1988) makes a strong case for common stocks over bonds, CDs, or other forms of debt. In breezy, anecdotal fashion, the author also encourages individuals to go it alone in the market rather than to bank on money managers whose performance seldom justifies their generous compensation. With the caveat that there's as much art as science to picking issues with upside potential, Lynch commends legwork and observation. ``Spending more time at the mall,'' he argues, invariably is a better way to unearth appreciation candidates than relying on technical, timing, or other costly divining services prized by professionals. The author provides detailed briefings on how he researches industries, special situations, and mutual funds. Particularly instructive are his candid discussions of where he went wrong as well as right in his search for undervalued securities. Throughout the genial text, Lynch offers wry, on-target advisories under the rubric of ``Peter's Principles.'' Commenting on the profits that have accrued to those acquiring shares in enterprises privatized by the British government, he notes: ``Whatever the Queen is selling, buy it.'' In praise of corporate parsimony, the author suggests that, ``all else being equal, invest in the company with the fewest photos in the annual report.'' Another bull's-eye for a consummate pro, with appeal for market veterans and rookies alike. (Charts and tabular material— not seen.)

Pub Date: March 1, 1993

ISBN: 0-671-75915-9

Page Count: 320

Publisher: Simon & Schuster

Review Posted Online: May 20, 2010

Kirkus Reviews Issue: Jan. 1, 1993

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